Frequently Asked Questions

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Frequently Asked Questions

What is your Minimum Order Quantity?

  • The Minimum Order Quantity (MOQ) will vary depending on your selected material colour, item size, and the on stock availability of your particular item configuration.
  • Stock tubes and closures have a one box minimum. Quantity per box vary by size.
  • For most cut-to-length tubes the minimum order is 500 to 1,000 pieces, depending on the tube diameter and/or length.
  • Contact Sales or Customer Service for minimum order requirements for a specific item.

Manufacturing Lead Time What are your Lead Times?

  • We offer Same-Day Despatch on some of our in-stock items for web orders placed before 11AM London Time (BST/GMT) Monday to Friday on normal business days. Usually stock items are available for immediate despatch, in extreme cases it may take up to 4 weeks for an item to have stock replenished.
  • Orders for stock items received via email will typically ship within 2-3 business days.
  • Made-to-order Beckett coloured boxes and tubes have a 3 weeks manufacturing lead time.
  • Orders for custom length open-ended Extruded Tubes have a 3 week manufacturing lead time. The lead time for Sealed-bottom tubes is 4 weeks and Hanging tubes, 5 weeks. All other products which are made-to-order usually ship within 4 weeks.
  • Contact Customer Service if you require a more specific delivery date, or to discuss the lead times of items produced from special order materials.

What payment methods do you offer in your web store?

  • Orders placed online can be paid for directly with a Credit/Debit Card or via PayPal. If using PayPal, you will be redirected to the PayPal website.

How can I track my online order?

  • Once your package has been despatched, we will send an email with a link to track your order.
  • You can check the status of your order by logging in to your account.

How will my order be packaged?

  • We use UPS Express envelopes for small orders / quantities, through to cardboard boxes for large parts / quantities.
  • Maximum weight per box is 25kgs

Telford, UK --------- Where do Cleartec's products ship from?

  • We despatch all Online Orders from:
    Hortonwood 35
    TF1 7YW
  • All made-to-order products are despatched from:
    Unit 9, Tinsley Industrial Estate
    Shepcote Way
    S9 1TH

Which courier do you use to deliver my goods?

  • All online orders are despatched with our courier UPS.
  • For Made to Order products, we use Interlink for parcels and a selection of different couriers for pallets, in order to be able to offer the most competitive rates available.

How long does it take for deliveries to be made?

  • Whilst the majority of the UK will receive Standard Service deliveries the next working day, there are exceptions due to location. Examples:
    Isle of Man, remote areas in the Scottish Highlands and Northern Ireland. Please allow up to 2 extra days.
  • Click Here to see a list of postcodes that are not eligible for next day delivery with UPS (online orders only).
  • Standard Service to Europe varies, depending on country and final destination. Examples:
    Republic of Ireland - 2-3 days
    The Netherlands - 2 days
    Sweden - 3-7 days
  • Click Here for estimates of UPS Standard delivery times (online orders only).
  • For Made-to-Order products, please Contact Sales or Customer Service for express delivery times to Europe.

Do you offer an Express Service?

  • For web store orders, we can offer an Express Service, with UK deliveries being made prior to 12pm, to selected postcodes.
  • Click Here to see a list of postcodes that are not eligible for Express Service via our web store.
  • When delivering web store orders to Europe, please Click Here to see estimated delivery times for UPS Express to Europe.
  • For Made-to-Order products, please Contact Sales or Customer Service for express delivery times to Europe.

Do you offer weekend delivery?

  • If paying for the Express Service, online orders received before 11am (London Time) on Friday will be delivered by 12pm on Saturday. This is only available for UK deliveries.
  • Click Here to see a list of postcodes that are not eligible for Express Service.
  • When delivering to Europe, please Click Here to see estimated delivery times for UPS Express to Europe - online orders only.
  • Standard service will be delivered Monday - Friday.
  • For Made-to-Order items, please Contact Sales or Customer Service for express delivery times to Europe.

Do I need to sign for receipt of delivery?

  • A signature will be required for proof of delivery. Please take this into account when selecting your delivery address.

What is Cleartec's return policy?

  • We strongly suggest requesting samples of our product before ordering, so that you may verify the part will work as expected for your particular application.
  • Made-to-Order Products cannot be returned unless defective.
  • Stock Items may be returned, however, all returns of stock, re-saleable products are subject to a minimum £30/€40 handling/re-stocking fee. Returns of stock items must be pre-approved and sent carriage prepaid.
  • No returns will be accepted on non-stock or special order items.
  • Broken package quantities and out-going carriage costs are not credited.
  • Unauthorised returns will not be accepted.
  • If you are a Private Individual, you have the Right to Cancel online orders.

Who do I contact if I have a question about my web store order?

  • Contact us by email or telephone 0800 856 2466.
  • Please ensure you have your order number available.

What other services does Cleartec Packaging offer?

  • Cleartec Packaging offers punching, slicing, one-color silkscreen, assembly and fulfillment.
  • Cleartec Packaging and Beckett Packaging are part of MOCAP Limited, a manufacturer of Plastic, Rubber and Silicone caps, plugs and tapes.
  • Contact Cleartec Packaging Sales or Customer Service for additional information or details.

Is there a minimum/maximum length for your clear extruded tubes?

  • The minimum length of the tube must be equal to or greater than the nominal size of the tube. The maximum length is 3 metres.
  • For Hanging tubes, the minimum overall length is 102mm and the maximum overall length is 430mm.
  • Contact Cleartec Packaging Sales or Customer Service for more information.

What materials are used to produce Cleartec Packaging products?

  • Dip Moulded Caps, Plugs, Grips and Closures are made from flexible vinyl PVC (Poly Vinyl Chloride). Cleartec Packaging offers many variations of flexible PVC materials, including general purpose glossy, hi-temp resistant, UV resistant and textured.
  • Plastic Injection Moulded Items are typically made from LDPE and PP resins, although Cleartec Packaging can process other resins upon request.
  • Cleartec Extruded Tubes are made from PET-G (Polyethylene Terephthalate Glycol). Our tube closures are made from one of the following: The inner-fit plugs and clear caps are made from PP (Polypropylene). The exterior fit vinyl caps are made from PVC (Poly Vinyl Chloride). Note that not all materials are compatible with these plastics. The responsibility lies with the purchaser to determine that any product or material used with our plastics are compatible.
  • Beckett Tubes and Boxes are made from PP (Polypropylene), HDPE (High Density Polyethylene), and from PVC (Poly Vinyl Chloride).
  • Other Products Material Chart:
    Products PP HDPE PVC
    Square Telescopics
    Rectangular Telescopics
    Round Telescopics
    Tap Set Boxes
    Multi Boxes
    Vertical Set-Paks
    Grip Paks
    Centre Grip Pak
    Insert Boxes
    Insert Boxes - Snap Paks
    Insert Boxes - Snap Boxes
    SK Boxes
    Saw Boxes
    Side & Face Mill Boxes

Standard Material Colours (9238 Formula Vinyl)
MOCAP Dip-Moulded Vinyl
Green (Dark)
Blue (Dark)

CLEARTEC Polypropylene

Beckett Packaging HDPE
Yellow (Dark)
Green (Light)
Green (Dark)
Blue (Light)
Blue (Mid)
Blue (Dark)

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